Just take it to a recycling centre, find your nearest. Options. I used to live in London and since I had to move home I chose to discontinue my broadband. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Step by step guide to installing your Virgin Media broadband and Hub 3. I'm sure they would have charged me if I was out when they arrived. You can return our kit at no extra cost. Options. If we need to send you some new equipment or book an engineer. QuickStart, set up and connections. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Update: Steve the virgin media guy came today and took the router. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Return Valérie for free with Canada Post. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. by eddie778 • Just joined. in the box it gives you a returns label to post the old kit back. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. My VM account ended on 31st March. Networking and WiFi. we provide and how you are permitted to use those . on 25-11-2022 12:11. your Boosters are paired. So I left Virgin about a month ago after too many years. Fibre to the home - not actually me, btw. All our services will be set up so, once you’re in your. We would like to show you a description here but the site won’t allow us. the enevolope they send is free. Go to solution. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. There was no label in the box but searches revealed that I could recycle via. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Switched. Now all a sudden at 03. Quickstart is the quickest and easiest way to setup our services. Phone. So VM gave me another call today, seems like another person from retentions. And we know our customers, like you, are too. So just wanted this on record. . I terminated my Virgin Media service a few weeks ago. . No, you can keep using the same phone you’ve always used. We would like to show you a description here but the site won’t allow us. co. They said it should be 30 days to return so basically I hav. This feels like a mass-send e-mail campaign / request. You can find loads of helpful information on. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Then enter your email address, and click on email me my new label and follow the instructions. Networking and WiFi. Solved: My VM account ended on 31st March. e. The Stream remote. We would like to show you a description here but the site won’t allow us. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. You might find a local Collect Plus. This includes: The Stream box. I've been asked to return my previous Stream box after cancelling then reactivating the service. Choose your package. Pop the telly on: check its set to the correct Input and Virgin TV’s. Networking and WiFi. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Manage Your. That is 56 minutes notice of a possible pick up. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Options. The tracking on Yodel says its still en-route. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. 02. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. We would like to show you a description here but the site won’t allow us. @00johnjohn00 wrote:. we never really used the tv box and I throw it away many months ago. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. I am still with virgin media but under a new account. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Today I have received an email and a text message regarding the return of my equipment and that. I left Virgin months ago and have arranged for my equipment to be collected. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. . Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. So I can help, I will send you an invite into a private,. The advantage of this would be less disruption to the property. We would like to show you a description here but the site won’t allow us. away the old kit when they come round to do the upgrade. In December, VM offered to upgrade to Hub 5, and I accepted it. Each return kit is associated with specific equipment. Simply press 1 when you get through to the automated menu, and you'll be put. Kind regards, Ilyas. So you won’t need to hop around. Return Valérie for free with Canada Post. Please could this be escalated to Virgin Media. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Check the top-right corner of our forum and you. Virgin Mobile. We would like to show you a description here but the site won’t allow us. Stay safe online. . The service start date was 28 January 2023. We would like to show you a description here but the site won’t allow us. However, I received a text message saying that I did not schedule a return yet. Currently equipment returns have been paused due to lockdown. We would like to show you a description here but the site won’t allow us. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. It’s easy to Click & Collect your Virgin Media order with Yodel. jpeg1. 1. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Sorry to hear there's an issue with a charge for failing to return equipment. My Virgin Media App. Sell them. Manage Your Account. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. All VM Shops in London have been closed (I wrongly thought i coul. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Everything you need is posted to you. O2 shop or local council recycle yard. Typically, extenders are linked through a wired port using an Ethernet cable. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Virgin Media Forums Agent Carley 0 Kudos Reply. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. Seems like a very long time to be en-route. Virgin Media;. Alternatively, contact CollectPlus for help sending your package. Security matters. hello007007 Posts: 149 Forumite. we cancel our virgin media account after 18 months as we did not have good broadband speeds. The kit was collected and I received email confirmation of the collection. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin Phone Switchover. on 07-12-2022 16:39. Control your services . 00 am this morning I get a text and email asking me to please return unused equipment. Normally, we ask you to return your kit. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. However, despite my attempt to request for the return kit to be deli. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Networking and WiFi. In addition i also emailed EquipmentReturns@virginmedia. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Security matters. The contract was for 12 months and at the end of the contract I cancelled it. Account - Cable. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. They told me I needed to return the equipment or I would have to pay a fine. If you can set up using a Self-Install pack, but choose to use an engineer for. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. I had previously informed a virgin staff member about this via webchat but I still keep. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. 5. Virgin Media. Many thanks - 534135327. Y’all are right to be suspicious though!Scroll down and click on create new label. Push the white cable (from the old Hub) into the back of the new Hub. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Don’t plug the power cable into a plug socket yet. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If we decide to do this, we’ll let you know. Hi, Just recently upgraded from Tivo 500GB box to TV360. Returning. 3. The webpage usually list which items need returning, however it doesn't at present. SpeedWe would like to show you a description here but the site won’t allow us. In your Stream kit you’ll find everything you need to get the Stream box up and running. We would like to show you a description here but the site won’t allow us. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. walthamyank. 2 July 2015 at 2:05PM in Phones & TV. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. . Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. When referring to “agreement” we mean all of these things. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Joining in. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Plug the cables into the Hub. We would like to show you a description here but the site won’t allow us. Hi, this is really on behalf of my 85 year old dad. Simply ring our friendly customer service team. Options. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). I spoke with VM, and they sent me a return kit. I guess the first lady I talked to misinterpreted it. Not solved either. If you do not return your kit, you will be charged for it as set out in our terms and conditions . phil55. You might also need to change it if your current package isn’t available at your new address. Virgin Media Staff Options. Step by step guide to installing your Virgin Media broadband and Hub 3. Sign in . VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. As subject. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. . This includes: The Stream box. We would like to show you a description here but the site won’t allow us. If you have trouble, do a DSAR request of the recording (held up to 6 months). If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. how to return your old kit. We would like to show you a description here but the site won’t allow us. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. The collection date is 29 November. I would like to take a look on your behalf. SpeedWe would like to show you a description here but the site won’t allow us. If it’s not a technical issue you need help with then we’re here to support you on. However, despite my attempt to request for the return kit to be deli. Virgin Media Verified account. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. . A large Virgin box has been attached to the outside wall my house without my permission. Virgin Media Kit Collection. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. The impossible task of fitting Virgin Media kit in the returns box . You can also email [email protected] would like to show you a description here but the site won’t allow us. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Browse Virgin Media Virgin Media Community. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. on 05-03-2022 19:10. This promotion means you won’t pay the usual setup fee of £35. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. The . Please can you confirm that the £40 c. away the old kit when they come round to do the upgrade. If you cancel your service, you will need to return your kit to Virgin Media. 0 or iOS 12 or later mobile or tablet. I have just received my returns packaging but I'm out of the country until mid December. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Please look out for the purple envelope in the top right of your scre. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Hi Kath, Thank you for your reply. co/recycling for information on how to return or recycle old equipment,together with. Over the last year we’ve managed the collection and return of more than 2. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. QuickStart, set up and connections. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. A power adaptor to plug into the Stream box and a power socket at the wall. We would like to show you a description here but the site won’t allow us. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Pack our kit. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Mobile. We would like to show you a description here but the site won’t allow us. Problem: Returning Hub 4. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Missing components when returning box to Virgin Media. At least 30Mbps download speeds in every room or £100 one-off credit. 12K; 225; 463; Natalie_L. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. My Virgin Media App. My Virgin Media App. Here you’ll find all the help you need for Virgin Media related problems and issues. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. Returning kit. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Step 3 - Label the box – a letter came with the. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. If you cancel your service, you will need to return your kit to Virgin Media. Equipment remains our property and we charge for anything unreturned. Most QuickStart kits have just 6 cables, connectors and powerlines to. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. . Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Once we cancel we got a letter asking us to. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. My Virgin Media App. . Account - Mobile. . • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. That would be. Been given my leaving date as 17th March. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Browse Virgin Media Virgin Media. Have been told that some customers have been charged when not returning equipment, however. Joining in. QuickStart, set up and connections. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Then I for some reason go. with Virgin Media and Virgin Media Payments. I had a receipt from him and never any comeback from Virgin. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. on 30-05-2023 22:29. r. Alternatively, visit virg. The webpage usually list which items need returning, however it doesn't at present. Browse Virgin Media Virgin Media Community. 3 hours ago. SpeedReturning your Virgin Media kit VirginMedia. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Switched On Families. Yup this is another completely broken VM process. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. We use Collect+ services for returning. At least 30Mbps download speeds in every room or £100 one-off credit. Changes to Virgin Media prices 2023. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Chatter and. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. on 01-03-2023 08:38. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. In. We would like to show you a description here but the site won’t allow us. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Joining in. My V6 box has been replaced by a 360 and 2 days later I. Account - Mobile. The new fibre phone line is designed to work with the same phones as the old copper line. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Options. Forum; Apps. Networking and WiFi. |. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Within that letter or email, we’ll also include information about any other changes we’re. Please follow this link to create a new pre-paid label to return it to us.